At Dope Hyena, we want you to be fully satisfied with your purchase. If you are not happy with your order, we’re here to help with a simple and transparent refund process.

Eligibility for Refunds

To be eligible for a refund, the item must be unused, unworn, and in its original condition with all tags and packaging intact. Refund requests must be made within 7 days of receiving your order.

Non-Refundable Items

Items that have been worn, washed, damaged, or are not in their original condition are not eligible for a refund. Any item returned without prior request or after the allowed time period will not be accepted.

Refund Process

To initiate a refund, contact our support team with your order details. Once your request is approved, you will be guided on how to return the product. After we receive and inspect the item, your refund will be processed.

Refund Method

Refunds will be issued through the original payment method used at checkout. In case of Cash on Delivery orders, refunds may be processed via bank transfer.

Shipping Costs

Shipping charges are non-refundable. Customers may be responsible for return shipping costs unless the item received was defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or wrong product, please contact us within 48 hours of delivery with proof (images). We will arrange a replacement or full refund at no extra cost.

Late or Missing Refunds

If you haven’t received your refund yet, please check with your bank or payment provider first. If the issue persists, contact us for assistance.

Contact Us

For any refund-related queries, reach out to us at support@dopehyena.com and our team will assist you promptly.